FAQ (Preguntas frecuentes)
1. How do I send the details for personalization? It's easy! On each product page, you will find a box labeled "Personalization" or "Order Notes." Simply type the name, date, or phrase you want there.
- Does it require a photo? If the product requires a photo (like ornaments or mugs), please complete your purchase first and then email the photo to [email protected] with your Order Number.
2. How long will it take to get my order? Because every piece is handmade specially for you, our production time is 3-5 business days. Once shipped, you will receive a tracking number. If you need it by a specific date, please contact us before ordering.
3. Are the Tumblers/Mugs dishwasher safe? Our sublimation products are high quality, but to ensure the colors stay vibrant for years, we recommend:
- Hand wash only with a soft sponge.
- Do not soak in hot water.
- Do not microwave (for stainless steel Tumblers).
4. Can I see a proof of the design before you make it? For simple text customizations (like a name), we do not send a digital proof to avoid delaying your order. However, for complex or fully custom designs, we will email you a preview for approval before production begins.
5. I made a spelling mistake on my order! Can I fix it? If you notice an error, please email us immediately (within 2 hours). If we haven't started production, we can fix it. If the item has already been made, unfortunately, we cannot make changes.
6. Is my order gift-ready? Yes! We know most of our customers are buying gifts. All our products are packaged with care and beautiful presentation (tissue paper and brand details), ready to surprise your loved one. We do not include prices inside the box.