Refund Policy (Política de Devoluciones)
At Alice Design Store, we pour our hearts into every piece we create. We want you to be completely satisfied with your purchase.
1. Personalized Items (Important) Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations on personalized items (items with names, dates, photos, or specific designs requested by you), unless they arrive damaged or defective.
Please verify your spelling and order details carefully before submitting your order.
2. Returns on Non-Personalized Items For generic (non-custom) items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
3. Damages and Issues Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
- How to report: Email us at [email protected] with your Order Number and a clear photo of the damaged product.
4. Shipping Costs on Returns
- Change of mind: Customers are responsible for return shipping costs. Original shipping costs are non-refundable.
- Our error: If the return is due to our error or a damaged item, we will cover the shipping costs.
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